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Fentons Solicitors selects QlikView
Leading personal injury firm Fentons selects QlikView to manage its business
Fentons Solicitors has been providing legal services for more than 80 years and today is one of the largest claimant personal injury firms in the UK handling a high number of high-quantum cases. Fentons recently selected QlikView from leading legal IT specialist Informance as it needed a new business intelligence solution that would manage its business effectively. The QlikView Business Discovery platform will provide Fentons with a number of visually dynamic reports that can be customised and analysed by the users in order to give them the data they need to make better, more informed decisions. Prior to selecting QlikView, Fentons was using a number of different packages to prepare reports for its different business areas and as well as being time-consuming the reports didn’t allow the user to drill down and interrogate them. Therefore, Fentons identified that it needed a new reporting solution that was much more visual for user analysis and one that offered speed and accuracy as well as providing flexibility at a user level in order to pinpoint certain information. Fentons evaluated a number of reporting products on the market and found all of them to be impressive, but selected QlikView from Informance as QlikView offered the best cost-effective solution for the firm and was quick to install, user-friendly and would enable Fentons to own and develop the installation. Paul Medcalfe, IT Manager for Fentons says: “The speed of the QlikView implementation was demonstrated by the fact that we had a working version of QlikView running with our live data within a day”. Internally we are now in a position to share information more easily across all levels of staff which creates more of a buy-in as it allows staff to concentrate on their core activities, knowing that any issues will be flagged up". QlikView has been rolled out to Fenton’s partners and heads of departments where it is being used to analyse information for staff to make informed business decisions on areas including: accounts, marketing, compliance, human resources and services areas such as information technology. With QlikView, Fentons is able to use the reports it provides to also ensure that the firm can demonstrate to outside bodies that it is managing its business effectively. In the future, Fentons is considering rolling out QlikView’s personalised legal fee-earner dashboard displays to its fee-earners so that they can analyse and measure their performance. Martin Loftus, Equity Partner for Fentons says: “I have been impressed with the ease and speed with which our IT staff have been able to configure the reports and roll them out to our heads of department. As a law firm it is important to us that we retain ownership of the information we are reporting on. QlikView has enabled us to do this whilst at the same time improving the degree to which we can analyse information across our various departments and the ways in which this information can be presented.” Paul Medcalfe concludes: “Informance not only supplied us with the QlikView application but delivered an excellent training programme that has proved invaluable to our developers. He continues: “QlikView is a cost effective and flexible business analysis tool that ensures we can continue to improve and analyse the effectiveness of our processes and projects and make informed decisions about our business.”
